VOIP Telephones

What is a VOIP Phone?

VOIP stands for Voice over Internet Protocol. In layman’s terms that means a phone service over the internet, instead of through a traditional phone line wire. Sound complicated? It’s really not.

VOIP phone systems have become a very popular choice for small businesses. VOIP phone calls are better quality than traditional landlines, they only require a good broadband connection and are cost effective – We recommend the use of a TelBridge Fibre Broadband connection to ensure maximum possible service.

Benefits of VOIP phone systems to businesses

  • Voicemail,
  • Virtual receptionists
  • Call forwarding
  • Call recording
  • On-hold music,
  • Voicemail-to-email
  • Conference calling,
  • Video conferring,
  • Instant messaging,
  • Call screening,
  • Missed alerts and call logs

 

Should I get a VOIP phone system for my business?

To give you an idea of how your business can benefit from a VOIP phone system, we have detailed some problems and solutions below, click the tab to see industry specific examples.

Office

  • “Calls maybe recorded and monitored” – With a VOIP phone system you can manage customer complaints with call recording. You can then train staff more effectively to deal with disputes on the phone.
  • Call forwarding – Out of the office and need phone calls diverted to a mobile or another landline, a VOIP phone system means you’ll never miss a call if you’re out of the office.
  • Hot desking – Your staff are no longer chained to their desks, VOIP phone systems mean staff can swap desks easily
  • “Hello, London calling” – A VOIP phone system allows you to provide fast and flexible communications through audio and video conferencing. This enables face to face communication across departments or even time zones!

 Healthcare

  • “Calls maybe recorded and monitored” – With a VOIP phone system you can manage customer complaints with call recording. You can then train staff more effectively to deal with disputes on the phone.
  • “You are number 4 in the queue” – Enhance patient experience through queuing. Patients will be aware how many people are in front of them on the phone, they are less likely to become frustrated and hang up if they cannot speak to somebody on the first attempt.
  • Easily and cheaply add lines – This allows multiple patients to call to make an appointment during peak times (i.e just after the surgery opens)
  • “Press 2 to order a repeat prescription” – Easily ensure that the correct person answers the phone, before the patient has spoken to anybody.

Financial Services

  • Encryption – Offer your customers peace of mind, deliver a secure call connection to maximise security.
  • “Calls maybe recorded and monitored” – With a VOIP phone system you can manage customer complaints with call recording. You can then train staff more effectively to deal with disputes on the phone.
  • “Hello, London calling” – A VOIP phone system allows you to provide fast and flexible communications through audio and video conferencing. This enables face to face communication across departments or even time zones!
  • Hot desking – Your staff are no longer chained to their desks, VOIP phone systems mean staff can swap desks easily

Retail

  • Regular communication – A VOIP phone system allows you to provide fast and flexible communications through audio and video conferencing, e-mail or text messaging. Retail businesses can utilise this to ensure the right information is quickly passed to associates whether they are in the store, at the office or on the road. This means one store can easily check if an item is in stock in another store close by, ensuring the customer can still purchase the product they want.
  • “Calls maybe recorded and monitored” – With a VOIP phone system you can manage customer complaints with call recording. You can then train staff more effectively to deal with disputes on the phone.
  • “Press 3 to make a complaint” – Easily ensure that the correct person answers the phone, before the customer has spoken to anybody

Hospitality

  • “Calls maybe recorded and monitored” – With a VOIP phone system you can manage customer complaints with call recording. You can then train staff more effectively to deal with disputes on the phone.
  • “Press 3 to make a complaint” – Easily ensure that the correct person answers the phone, before the customer has spoken to anybody
  • Play recorded messages as part of a wake-up call

 

How can we help?

Based in Bridgend, Telbridge offer support and installation of VOIP phone systems across South Wales. Our engineers are on hand to help you find the right VOIP phone system for your business. We have a wealth of experience, ensuring our customers get the products and services they deserve. If you would like more information, please call us on 0330 1004570 or use the contact form below. We look forward to working with you!

We recommend the use of a TelBridge Fibre Broadband connection to ensure maximum possible service.

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