FAQ's - Frequently Asked Questions

What happens when I switch my services to TelBridge?
In order to switch your services to TelBridge simply download and complete the forms. OFCOM regulations state that there is then a 10 working day cooling off period before your services automatically transfer to TelBridge. During this time your present supplier may contact you to warn that your company is leaving their service. Once that 10 working day period is served then your company becomes customers of TelBridge.

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Will there be any interruption to my service?
If you are moving your broadband supply to TelBridge then there will be a short downtime on the day of transfer, but we will give you ample notification of this date. However, if you are moving your telephone lines and telephone calls to TelBridge then there will be no downtime at all.

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When will I receive the first bill and will these bills be monthly or quarterly?
The first bill will be received, by email, at the end of the first month that service has been provided. From then on, all bills will be received monthly but please note that services such as line rental and Broadband will be billed one month in advance. Of course, this means that your existing service provider could owe you a refund once you have moved your services.

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Who do I contact in case of service issues?
As all your services will be with TelBridge then we will be the only point of contact. Simply call us on 0845 293 7380 and we will deal with any service issue.

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Do TelBridge install new telephone lines?
Yes! We do. The cost of installation depends on the type of line to be installed and the number of lined to be installed, so please calls us on 0845 293 7380 for a no obligation proposal.

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What if I am a residential customer?
TelBridge are purely a business to business provider, so we do not have residential customers.

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Are invoices itemised?
Our invoices are as closely tailored to our customers' needs as is possible, so we can offer full itemisation, part itemisation or no itemisation at all – the customer chooses!

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What if I have digital / ISDN lines?
TelBridge is more than happy to offer these services to our customers, be your lines ISDN2e or ISDN30 connections. The configuration of each of these services is unique, so for a cost comparison with your present supply AND to ensure that the present supply best suits your business needs, please call us on 0845 293 7380 to take advantage of our FREE, no obligation, telecoms audit.

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